1. General
Raivoomo (hereinafter referred to as "Raivoomo" or "the service") is committed to protecting the privacy of its customers and website users. This privacy policy explains what personal data we collect, for what purposes we use it, and what rights you have regarding your own data.
By using our website or services, you consent to the processing of your personal data in accordance with this policy.
We collect information from the following sources:
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Information provided by the user
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Information generated by the use of the service
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Information derived from analytics
We use the information, for example, to:
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implementing the service and ensuring security
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customer relationship management
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processing reservations and orders
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customer service
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marketing and communications
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service development and analytics
2. Data controller
Data controller:
Zataz Oy
Business ID: 2561647-7
Vellamonkatu 30 B, 00550 Helsinki
For matters related to data protection, please contact:
info@raivoomo.fi
3. What personal data we collect
We may collect the following information:
Information provided by the user
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Name
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Email address
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Phone number
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Address details (if necessary)
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Reservation and customer information
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Payment details (via payment intermediary)
Information generated by the use of the service
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Reservation and purchase history
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Service usage and browsing information
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Terminal identification information
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Customer feedback and communication
Data collected using analytics
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Website usage statistics
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Behavioral data on websites
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Marketing-related identifiers
Providing identification, contact, and payment information is necessary to make reservations and purchases.
4. Purpose and basis for processing personal data
We process personal data for the following purposes:
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Processing reservations and orders
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Customer relationship management
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Customer service
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Billing and payment processing
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Marketing and communications
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Service development and analytics
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Prevention of misuse
Legal basis for processing
The processing of personal data is based on:
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agreement (e.g., reservation or purchase)
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statutory obligations (e.g., accounting)
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the legitimate interests of the controller (e.g., service development)
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consent (e.g., newsletters and marketing)
5. Storage of personal data
We only retain personal data for as long as necessary:
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customer relationship management
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implementation of the service
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fulfilling legal obligations
For example:
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Accounting records are kept for the period required by law (usually 6–10 years).
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Customer data is stored for the duration of the customer relationship and for a reasonable period thereafter.
The customer may request that their data be deleted. The deletion request will be carried out unless legislation requires the data to be retained.
6. Protection of personal data
Personal data is protected by appropriate technical and organizational measures:
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limited access rights
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encrypted connections
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secure servers
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log data and monitoring
The data will only be processed by persons who need it for their work.
7. Disclosure of information and processors
We may disclose personal data to the following parties in order to provide the service:
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Payment intermediaries
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Reservation and online store systems
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Email and marketing services
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Analytics services
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Transportation or delivery services (if applicable)
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When required by law
We only use reliable partners with whom we have data processing agreements in place.
Data may only be transferred outside the EU/EEA if the transfer is adequately protected, such as:
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European Commission model contract clauses
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Adequate level of data protection approved by the EU Commission
8. Cookies and tracking technologies
We use cookies and similar technologies on our website.
Cookies are used:
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the technical operation of the website
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improving user experience
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analytics
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marketing targeting
Cookie types
Essential cookies
Necessary for the functioning of the website (e.g., reservations or shopping cart).
Analytics cookies
Helps us understand how the site is used.
Marketing cookies
Used for targeted advertising.
The website may use services such as Google Analytics.
Users can manage cookie settings through their browser or the cookie banner on the website.
9. Rights of the data subject
You have the following rights:
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Right to access your own data
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Right to rectification
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Right to erasure
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Right to restriction of processing
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Right to object to processing
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Right to transfer data from one system to another
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Right to withdraw consent at any time
You can exercise your rights by contacting:
info@raivoomo.fi
You also have the right to lodge a complaint with the Data Protection Commissioner.
10. Changes to the privacy policy
We reserve the right to update this privacy policy due to changes in legislation or our services. The latest version is always available on our website.
11. Contact information
For matters related to data protection:
info@raivoomo.fi